Effective Date: September 1, 2025
Website: repairpack.com
At Repair Pack, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you book, inquire about, or use our car servicing solutions.
1. Information We Collect
When you interact with our website or services, we may collect:
- Personal Information: Name, phone number, email, address, and other details you provide when booking a service, requesting a quote, or contacting us.
- Vehicle Information: Car make, model, registration details, service history, and repair requirements.
- Payment Information: If you make payments online, billing details are processed securely through trusted third-party providers (we do not store sensitive payment details).
- Technical Data: IP address, browser type, device details, and website usage collected automatically via cookies and analytics tools.
2. How We Use Your Information
We may use the collected information to:
- Schedule, manage, and complete your car servicing appointments.
- Provide quotes, invoices, and receipts.
- Contact you with updates about your service, repairs, or vehicle status.
- Send reminders for upcoming service dates, offers, or promotions (if you opt-in).
- Improve our website, customer support, and overall service quality.
- Comply with legal and regulatory requirements.
3. Cookies & Tracking
Our website uses cookies to:
- Improve site performance and navigation.
- Understand customer preferences and service needs.
- Deliver tailored offers and advertising.
You may disable cookies in your browser settings, but some features may not function properly.
4. Sharing of Information
We do not sell or rent your data. However, we may share information with:
- Service Providers: Vendors who help with payments, IT support, or communication.
- Automotive Partners: Parts suppliers or third-party garages, only when necessary to complete your service.
- Legal Authorities: When required by law or legal process.
- Business Transfers: If our company undergoes a merger, acquisition, or restructuring.
5. Data Security
We use industry-standard measures to protect your personal and vehicle information from unauthorized access, loss, or misuse. However, no online system is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data (subject to legal and service obligations).
- Opt out of marketing communications at any time.
- Request a copy of the information we hold about you.
For requests, contact us at [your email address].
7. Third-Party Links
Our website may include links to external websites (e.g., auto part suppliers, insurance providers). We are not responsible for their privacy practices.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children.
9. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the new Effective Date.
10. Contact Us
For questions about this Privacy Policy, please contact us:
Email: info@repairpack.com
Website: repairpack.com